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© 2019 by SMR Holdings, LLC dba SMR Worldwide. SMR Holdings, LLC is the parent company of: Smart Metals Recycling, LLC; SMR Asset Recovery, LLC; SMR Real Estate, LLC; SMR R&D, LLC; and SMR Exports, LLC.

Questions to Ask Your Enterprise ITAD Organization

Updated: Aug 12, 2019


The IT Asset Disposition (ITAD) market for Enterprise clients has been full throttle in recent years with dozens of technological advancements and new ITAD organizations entering the market. But how do you choose the right Enterprise ITAD partner or if you’re an Enterprise ITAD organization, how do you scale up to get those larger accounts?


What kind of reporting will my enterprise company receive?

Enterprise clients are looking for elaborate reporting from pick-up to final disposal of their IT gear. Choosing the right ITAD partner for your Enterprise means securing a company that will protect your brand, sanitize and destroy data, eliminate environmental liability, and collects the greatest return on retired hardware.


Enterprise ITAD clients rely on quality vendors to protect their brand and client data which is why it’s imperative to have a real-time reporting system that can be accessed 24/7 from anywhere in the world with a strict chain-of-custody. Clients should be able to track their IT Assets from the time of pick-up all the way to the time of final disposal. A quality ITAD organization will always serialize IT Assets for proper tracking and be able to report on each individual asset’s location during the disposition and/or recycling process. This ensures peace of mind for the enterprise company with a complete audit trail.


The reporting system should include testing data from cell phones and computers

- Was the unit broken?

- Overall condition of the asset

- Type of memory

- Type of CPU

- CPU speed in Ghz

- Screen size

- Does the unit power on?

- Good screen?

- Is there a battery? If so, does the battery operate at 100% functionality?

- Does the laptop boot to BIOS?

- Was the hard drive wiped and tested for usability?


Complete transparency with enterprise clients is essential, which is why SMR reports on all of the functionality tests stated above to ensure remarketed assets will receive the greatest resale value possible.


What are your data sanitation standards?

ITAD solutions providers should hold the R2 Certification commonly referred to as “responsible recycling” certification set forth by the R2 Technical Advisory Committee (TAC) which was developed in 2008 by the United States Environmental Protection Agency (EPA).

Other compliance standards to consider when choosing an ITAD solutions provider include:

- DoD 5220.22-M

- NIST 800-88

- HIPAA

- ADISA

- NAID


The National Association for Information Destruction (NAID) is an international trade organization that oversees companies secure data destruction. When choosing an ITAD solutions partner, make sure to ask if they are members of NAID.


Do you offer customized ITAD solutions and reporting capabilities?

Being able to adjust your services solutions and reports for an enterprise ITAD client is essential in today’s market. No more one size fits all, you have to be able to adapt to your client's needs at a moments notice.


Our SmartERP real-time reporting system at SMR was built by our industry-leading IT developers which allows us to tweak the system to a client's needs. Customized reporting is where our SmartERP system excels, our system tracks everything from the time you call SMR to schedule a pick-up to the final stages of processing and the Certificate of Disposition. With SmartERP, you can download serialized reports, load reports, load photos, and the Certificate of Disposition. Our system allows you to see each individual asset’s testing data and whether that asset passed or failed. If an asset fails any test, it is immediately parted out and responsibly recycled. If the asset passes all tests, its then tagged for resale via our B2B and B2C channels.


Can you recycle scrap electronics?

Enterprise clients don’t always have good, working assets that cannot be resold due to obsolescence, with the good comes the bad which leads to a source for electronics recycling. Having a one-stop-shop ITAD Solutions partner that can do everything from

end-to-end including responsible recycling of retired hardware, will make your job and life a lot easier. This allows your organization to have one contact for all solutions.


The second part to this question to ask, is “does your company process scrap electronics or do you utilize downstream vendors”? If you can find a company that processes scrap electronics to maximize value, you will be golden. Do they have international micro component buyer relationships that will purchase internal components of your assets?


At SMR, we process not only enterprise ITAD asset but our expert staff also processes scrap electronics to extract maximum value out of those assets for our clients. We go to the extra mile to recoup the most amount of money out of your retired hardware we can. With a zero landfill policy, all assets are responsibly recycled in an environmentally friendly manner.


Do you track certifications and compliance?

One of the biggest challenges in the ITAD industry is proper data destruction certification and environmental compliance tracking. Providing the proper documentation to clients regarding data destruction, electronics recycling, and environmental compliance tracking is essential for all clients in-case of an audit. Retired hardware from Enterprise clients may contain secure data about that organizations, it’s clients or patients in terms of healthcare. Verifying that data erasure and data destruction has been accomplished is essential in some industries and required by most organizations.


A lot of clients at SMR require verification of data erasure and physical destruction of their data-bearing devices. We provide this information to every client via our Certification of Disposition which lists all services completed for that order.


For more information on SMR, please call us at (704) 873-8878 or email at info@smr-worldwide.com. Our website URL is www.smr-worldwide.com.

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